A Guide to Choose the Best Phone Answering Service in Brisbane, Australia

For anyone trying to run a business today, it’s important that you get the right help to make the management of your business easier to control. Business management is a challenging concept, especially today. With so much needed by way of delegation and operation as a team, it’s challenging to always have the exact help that you need on-hand.

Therefore, for many people, hiring a phone answering service in Brisbane makes perfect sense. For any businesses in Brisbane struggling to handle the weight of day-to-day business management, this guide should help you make the right choice.

With the right pick, you can easily get all the help that you need from a phone answering service. The main challenge is making sure that the choice you make is a logical one. With so many phone answering services to pick from, it’s vital that you work with the right company that can fully understand your needs and requirements.

Put simply, many businesses fail to provide the right kind of customer service. This is why a phone answering service can be so useful; when used correctly, they can improve customer service tenfold. Not only does using a phone answering service makes a big difference to the operation, it improves the speed of response.

One of the easiest things in the business world to do is to get help. With the power of outsourcing to a local Brisbane phone answering service, you can start to get back to clients in a quicker time frame than before. Let’s investigate this further.

To start off with, it’s important to know what kind of phone answering service that you need. Most of the time, for Brisbane businesses, we recommend that you try and stick to the following criteria:

• Make sure that you choose a local business. You are dealing with mostly local clients, so your Brisbane business needs a level of local knowledge on the phone at all times.

• You can also find that using a local business allows for you to get better rates. Since they’ll be a natural fit for your business, you could be paying less than $1 per day.

• Good quality equipment and hardware. You never want to use a phone answering service that is lacking in availability. A crisp, clear phone line and easy call recording is a must.

• You want someone who knows what they are talking about in your industry, too. Make sure that you can hire a Virtual Receptionist in Brisbane from a company that has the ability to understand what it is you sell and offer.

• Make sure they operate in a timeframe that suits your business. Many services offer 24/7 call answering, so you can make sure that you’re never caught short when you need help.

• Also, don’t hire a company that does not come with a good recommendation from across the Internet. What have other businesses had to say about their service quality in the past?

• Flexibility is key, and you want to work with a service that allows you to be as flexible as possible with your calls. Make sure they make it easy for you to change plans when needed.

If you stick to the above criteria, then you should find it so much easier to hire a competent and professional phone answering service in Brisbane. This is a hard thing to get accurate on your own, so investing in the time and money needed to get the right pick should be high up on your list of priorities.

With the right opportunities, you can make sure that your business has the chance to grow and improve for the long-term. It takes a lot of work to get things right, and you should be ready to extend your reach with a live answering service in Brisbane to achieve your goals.

To help you a bit more, let’s take a look at some useful information that can make your decision easier to make.

What is Phone Answering Service?

Typically, the term phone answering service can be misconstrued to mean something else. Many times, people mistake it for being a rather simple service where someone comes to your office and just answers the phone. That’s a receptionist, and usually comes with a full-time contract and a five-figure investment from your business.

Most small businesses cannot afford that, so you should look to use a phone answering service instead. An actual phone answering service is a business that can help you to:

• Take phone calls when you are too busy with work to be able to handle the call in a manner that is likely to result in the call turning into a sale or a contract.

• Manage calls and relay urgent information to you or other personnel who are working that day, making it easier for you to get instant responses to scenarios that need you to get involved.

• Screen calls and to manage company personnel’s time on the job. Your staff shouldn’t need to waste all day dealing with mediocre questioning, and this service can help you to do that.

• Protect yourself from being bothered during the day and dealing with irritating calls and marketing nonsense when you are in the middle of doing something.

A phone answering service under a Virtual Office in Brisbane is essentially employing a remote secretary that only works when a call comes in. Finding work for a full-time secretary to justify the expense can be tough work; this helps you to avoid that problem by only paying them when they actually do something to help your business.

That’s a major help and can go a long way to making sure you are left with a business opportunity that you can take advantage of starting today. Why should you outsource this? Why shouldn’t you just hire a secretary instead?

Why is it Better to Outsource Phone Answering Service?

As we mentioned above, hiring a secretary is a large business expense. For most small businesses, there’s not enough to be done to justify the cost of hiring a secretary. This is a massive business investment and one that could be more beneficial using to hire another member of staff, upgrade the premises, etc.

Therefore, outsourcing to a phone answering service allows you to avoid having to invest in a full-time member of staff. The main reason that someone would use a service like this is that they are sick of either missing business calls or dealing with business calls. If you are not someone with good phone etiquette, you can put people off working with your business. If you are too busy to deal with the calls or you simply are not good at it, then you should pass that on to someone who is good at dealing with the challenge of answering the phone, just like a Virtual Receptionist or Virtual Assistant in Brisbane.

Now, if you hire someone to work in this part of the business instead, you know that it’s being managed by someone who knows what they are doing. This allows you to get back to work and just allow them to handle this part of the business effectively.

If you do this, then you are much more likely to get the kind of improved performance that you would have been expecting. At the same time, you should be ready to look closer at why outsourcing can be such a useful part of the process just from a logistical point of view. You don’t need to make space for another member of staff, which can be very useful. They work from their own remote location and this means that you are never in a position where you need to worry about or deal with integrating a new staff member. Do you really need this, though?

Do You Need Phone Answering Service for your Small Business?

One thing to remember is that a telephone answering service in Brisbane is ideal for businesses that take a lot of calls. Companies that are expecting a lot of phone calls would greatly benefit from this outsourced service in terms of saving time and money that they could actually use for other purposes.

In case you’re only expecting limited calls per day, you can still make use of a phone answering service for support needs. Rather than just writing off the idea because you don’t use the phone often, you can use this as a supplementary customer support service that makes it much easier for those coming to your business to get the help they need.

You would be surprised at how effective that can be to help improve your business management and overall control. The less time you need to spend dealing with support, the less time you need to spend worrying about managing support in the first place. If someone is there to handle this key part of your business, you can simply relax and concentrate on what you do best.

If your business takes a huge volume of calls, then it’s an essential part of your business. Unless you are great on the phone and have bundles of natural charisma, you can find that a phone answering service is always going to be a better choice than if you were to do it alone.

There’s a famous saying that first impressions last, so it’s always good to give a good first impression to your customers whenever they give your business a call with the help of this service. Just like what a Virtual Address in Brisbane does to your physical location; if they can see that you’re located in a business district, then chances are you’re already one step ahead of your competitors.

If you choose to do it this way, then you can enjoy your work a whole lot more. You will be able to finish all deadlines, attend all meetings, and eliminate the time being wasted along the way. Therefore, if you want your small business to succeed, every part of the business has to be managed correctly.

How Dependable is Phone Answering Service for Small Business?

Depending on the company you plan to hire, it can be very unpredictable, but we always suggest sticking with an industry expert like Virtual Office Brisbane. Given that they work all day and use people who are both industry fluent and local, you can get the kind of voice answering that you would like. For example, many people find that running their business is hard to make more professional if they aren’t particularly professional people themselves.

Aside from Brisbane, Virtual HQ offers over 50 prime locations throughout Australia, as well as in other parts of the world like USA and London. VOB offers a countrywide network of business centres to provide your company a presence in a specific market for a fraction of the cost of getting your own office.

With a Virtual Office service, you are only required to pay for what you need (no hidden charges and no additional costs), making it very affordable for the account holders to expand their business in another location aside from the city their business is registered. It also leaves you with enough funds to avail other virtual services that may help you maintain your business easier – like having your own Virtual Assistant. Many account holders take advantage of this by getting more than one Virtual Business Address within Australia to give their business an instant nationwide presence, which makes your company bigger than it actually is.

You only have to accomplish 3 easy steps to sign up for a Virtual Address: First, we will require an identification card (ID) with photo, either a passport or Australian Driver’s License, to be scanned and emailed/faxed to us. Second, you need to complete our email enquiry form, which consists of information on which business centre locations you need for your new Virtual Address. Third, we will communicate with you to arrange the payment for the Virtual Address subscription. The payment for the service can only be via Electronic Fund Transfer (EFT) to our provided bank account.

When you avail VOB’s Prestigious Mail Address (Virtual Office Address) at any of our business centres, we will automatically issue you with a unique suite number that you can use on your business card, brochures, website, and other marketing collaterals. All mails and packages will be kept safe until you have the time to pick it up.

How Much Does a Brisbane Virtual Address Cost?

Just like the affordability that a telephone answering service in Brisbane can provide, availing a Virtual Address service for your company will make you look like a great entrepreneur in terms of how much money you can save for your business. With VOB, you pay as low as $60 per month ($720 annual fee) if you avail the 12-month package. Not only that, but you’re also given 3 extra months for free, making it just $11 a week for your first 15 months as an account holder.

Professionalism isn’t a necessity to run a successful business, but you can be sure that it will put a lot of people off using your business if you come across as too informal. Rather than your partner-turned-receptionist taking the calls while the TV blares in the background and the kids cause carnage, you can turn to a phone answering service. This gets a crisp and clear voice picking up the phone on the other end, immediately creating that air of professionalism that can be so important to landing contracts.

Add that with a 1300 Number in Brisbane, this can have a lasting impact on how your business looks. With someone on the phone who always answers and never forgets to pick up the phone, and never offends anyone on the other end, you can easily transform your entire business reputation in a short period of time.

So, if communication is a major part of the problem for your business, consider using a phone answering service. Used in the right manner, this can more or less transform the way that you work and help to bring in bundles of more business as time goes on.

That can be very useful and make it much easier for you to make the kind of changes that you need in a timeframe that you can easily adjust to. Done right, that can make an almighty difference to the way that you work, and how your business makes income.


So, as you can see, there is a whole range of reasons why working with a phone answering service in Brisbane makes sense. If you manage your business in the correct way, it can make a lasting difference to how your business operates and deals with day-to-day activities.

The next time you need to make an improvement to how your business manages itself, you should turn to a phone answering service. Used correctly, it can make a significant change to the way that your business operates. Before long, you’ll be free from missing out on calls and business again.

You may also check the article titled “Virtual Address in Brisbane: Everything You Need to Know” to learn more about the other services offered by Virtual Office Brisbane.

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