Why Your Small Business Needs Our Call Answering Service
Employing a full-time in-house receptionist is a costly overhead for a small business - and you are paying the cost even when the phone is not ringing, think about that for a moment. You are paying a salary just in case the phone rings. Recruitment, training, salary, benefits, plus the office equipment, it adds up. Then you’ll still have to arrange back-up when the receptionist is on leave. In contrast, a virtual receptionist service is much more cost -effective and so much more resilient because we are a team of remote receptionist staff , not just one. So at peak times when there are lots of enquiries it is never an issue. Lots of calls? Well we have lots of support - ready and waiting - local Australian receptionists. Remember too, unlike an in-house receptionist who is being paid to sit behind the reception desk even when there are no calls, with a virtual answering services you’ve chosen a call package for the services that you need.
This is the modern way, the versatile solution to business services. Going virtual means you can dramatically reduce costs without reducing the quality of customer service. Going virtual also means you’ve chosen to be agile and your business can take advantage of the flexibility of scaling up or scaling down whenever you need. And every business needs to be agile.
If you want your small business to get bigger, you have to present an image to your customers that attracts them. They are the future. They must feel appreciated and respected. Really effective customer service can be a key point of difference to your competition. If your competition closes the door at 5pm on the dot and sends callers to irritating voicemail then you’ll have customers impressed when they phone your business at 5pm and a live welcoming local voice greets them.
Your receptionist service will keep building your brand presence no matter where you are. Callers will be delighted to have their phone calls answered after just a few rings. You’ve also ensured that no prospective customer needs to be placed on hold, because we all know that feeling of steady disenchantment with a business the longer we have to wait and wait. With a virtual reception there is nothing left to chance. You don’t need to hope that your receptionist comes back from her break soon, you don’t need to hope that callers will wait on the line until she has time to answer them - you don’t need hope at all because you know that with your answering you’re covered. It’s not your worry. We are here for you.
Virtual Receptionists Sydney. Virtual Receptionists Melbourne.
As your company grows, a receptionist will be there to support you. You may be opening branches in other states, setting up a nation-wide network. Use your call answering team to greet callers at your new Sydney office. Let us welcome callers when they call your Melbourne branch. We can be there on the phone when you need us. Perhaps you have moved into a new service field that’s seasonal and customers will phone any time with enquiries – then just scale up your service with a higher call package and we can answer calls 24/7. With your virtual receptionists team you can really implement new strategies quickly. If you have specific requirements, your virtual receptionists can adapt and customise according to the strategy – think enquiries for peak sales promotions and new product releases. We have organised answering for thousands of Australian businesses from musicians to muscle car technicians, from financial consultants to legal consultants, from plumbers, to painters, from digital designers to realtors and so many more. Let our receptionist answer calls on behalf of your Brisbane or Melbourne or Sydney or Perth office for you.
Answering Service Australia - Call Centre Makes Sense
Your Australian virtual answer service will dramatically improve the image of your business. You will also realise the benefit of putting in place reliable structures for your business. These are foundations that will support revenue. A Virtual Receptionist service is part of the framework of your business, a key part of all the assembled functions that come together as your brand, your business, your success.
And don’t forget we are there for you if you need more customised or specialised services like appointment scheduling, order processing, and other administrative tasks. Use our talent when you need it. We are here to help you retain existing customers, win new customers and provide a consistently warm and professional image for your business. Virtually.
Virtual Reception v/s In-house Receptionist - Is Virtual Better When It Comes To A Receptionist
One of the big benefits of going virtual with your receptionist is that it is totally flexible. You can use our service for phone answering when you need it and then not use it when you don't. One day you could have us taking a call every 10 minutes while other times it could be days before you need to use our services again. What that means is that you can get continuity in your work. You don't need to stop and start and keep losing your place when you stop while answering the phone. Just leave it to our call centre. Another area wherer you will denifintely benefit from going virtual is in relation to volume of calls. If you have a marketing campaign going on or a product recall then our services can be scaled up almost instantly. Try to do that with a regular receptionist. We can be on top of those calls in almost no time leaving you to get on with managing your business.
Minutes from now our Answering Services could be Handling your Calls!
It really does just take a couple of minutes to sign up for a virtual receptionist and we could be answering your next call within the hour. When you sign up you get a virtual number and you divert your current business number to the virtual one. These virtual numbers are key to the process. It is a really simple procedure to do online however if you don't feel comfortable signing up online you can also just phone one of our helpful sales representatives. Outsourcing your phone answering makes sense!
Sign Up now today for our FREE 7 day Trial and test drive our answering services for yourself!
Need more information? Why not check out our infographic in terms of how a telephone answering service works.